Frequently Asked Questions
General Questions
Check out what is generally asked from our customers.
Why Unisex or specific styled clothing?
One of our aspirations is for Wanderington to be worn by anyone and any size.
*We are testing different categories and styles like men, women, and gender-free.
If you have any further questions. Feel free to contact care@wanderington.com.
The item I want is sold out. What do I do?
Every sold-out item features a "Notify me when available" button, allowing you to request email or text notifications as soon as we restock. No need to keep checking back—stay informed effortlessly!
Why are some sizes not available?
We want Wanderington to be worn by anyone and any size.
We will continue to address this issue because sometimes, we do not have all the sizes on hand due to our printer or clothing manufacturer's inventory.
If you have any feedback or requests, email care@wanderington.com.
What is your Privacy Policy?
All physical addresses and email information is kept private and never sold; marketing is only sent to customers who opt-in via the checkout system.
Promotional emails are only sent to customers who opt-in via the newsletter form in the website footer or via the checkout. For any questions, don't hesitate to get in touch with care@wanderington.com.
What's our team's favorite food in Washington State?
Salmon or Chicken Teriyaki. No question.
What is the Outlet section?
The Outlet section is where excess, out-of-season, on-sale, or pre-loved stock roams. We hope this allows our items to find a home, not a landfill.
All sales are final, no returns.
If you have any questions, please contact us at care@wanderington.com.
Shipping & Delivery
These questions are for those who need more clarity on our Shipping & Delivery.
Why do stickers just say fulfilled and not shipped?
We ship our stickers using USPS First Class Mail/Postage, which does not have tracking and usually takes 1-12 business days to arrive.
This option allows us to afford shipping stickers without passing the cost of shipping on to our customers.
If your order is taking longer than 12 business days and we haven't reached out, please contact us as soon as possible.
I placed an order! When will I get it?
Right on! Thank you for your purchase.
At the moment, we can only ship to 50 states & 8 areas in the US. Of course, Washington!
Current standard shipping times after printing and packing:
3 to 8 business days
*We use these third-party shipping carriers, FedEx, UPS, and USPS.
Do you offer express shipping?
Yes.
Rates are calculated at checkout. Please note shipping times are estimates. We cannot guarantee delivery times due to inclement weather, customs, and other factors outside our control.
If you have any further questions, please email care@wanderington.com.
How much is domestic shipping?
Domestic shipping is calculated at checkout and is free for orders over $7!
I haven't received my order yet. What's going on?
If you are in the US and it’s been over 15 business days since you placed your order. Please email care@wanderington.com with your Name and Order Number.
Returns & Exchanges
This is the place where returns & exchange questions are hopefully answered. Let us know.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are very important to us, like Return of the Jedi, Return of the Dragon, and The Return of the King, but most of all, your return.
Ultimately, we want to ensure you love what you buy from us, so if you are unhappy with your purchase, email care@wanderington.com with your Name and Order Number.
Also, check out our return/refund policy.
I would like to exchange something in my order. What do I do?
Don't hesitate to contact us via care@wanderington.com with your order number and what you want; we will process your exchange and send you the new item with the returned material inside your new order.
You can always contact us for any exchange questions at care@wanderington.com.